Basic Details of This Case
Actual on-site time depends on the vehicle condition and the environment.
The Owner's Situation and How We Handled It
The owner's Range Rover Evoque would not start due to a mechanical fault, and the doors could not be unlocked, leaving very tight space for tow-hook positioning. The owner contacted NW Motors, and we reviewed the model year, vehicle specs, and location before providing a transparent quote.
Upon arrival, our technician prioritised clearing the door lock obstruction, then utilised specialised moving gear to smoothly roll the car into an accessible position before hooking it up safely for towing.
The entire on-site handling and recovery towing was completed within about an hour. Our fleet carries specialised extraction tools to manage non-starting and locked vehicle scenarios with high efficiency.
A Small Reminder for Owners
If you know in advance that doors cannot be opened or wheels are locked, please let us know when requesting towing so we can dispatch the right tools. If you need to retrieve belongings from inside, please also mention it when booking.